Refund & Return Policy
We want you and your pet to be 100% satisfied with your purchase.
Returns
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You may request a return within 30 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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Opened grooming items (e.g., clippers, brushes) cannot be returned for hygiene reasons unless defective.
Damaged or Defective Items
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If your item is faulty, damaged, or incorrect, please contact us within 7 days of delivery with photos.
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We will provide a replacement or full refund at no cost to you.
Return Shipping
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For customer remorse (changed mind, wrong size/model), the customer pays return shipping.
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For defective/incorrect items, Shop Ornavi covers return or replacement costs.
Refunds
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Refunds are processed back to your original payment method within 7–10 business days after inspection.
To start a return, email shopornavi@gmail.com with your order number and details.