FAQ
Welcome to our FAQ page! We’ve answered the most common questions from pet parents to give you clarity and confidence when shopping with us. If you don’t see your question here, feel free to reach out to us at Shopornavi@gmail.com.
🛒 Orders & Shipping
Q: How long will my order take to arrive?
Orders typically arrive within 7–20 business days depending on your location. Most of our customers in the USA, Canada, UK, and Australia receive their orders in about 10–14 days.
Q: Do you ship worldwide?
Yes! Shop Ornavi proudly ships to most countries worldwide.
Q: How much is shipping?
We offer free standard shipping worldwide. Expedited options (where available) will be shown at checkout.
Q: How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our [Order Tracking Page].
🐾 Product Information
Q: Are your products safe for pets?
Yes! All our products are carefully selected from trusted suppliers and are non-toxic, pet-safe, and tested for quality.
Q: Will the mini tracker fit both cats and dogs?
Yes! Our mini trackers are lightweight and adjustable, making them suitable for both small cats and large dogs.
Q: Do the automatic feeders work with both dry and wet food?
Our automatic feeders are best for dry food. Using wet food may cause clogging or hygiene issues.
Q: Are the nail clippers suitable for all pet sizes?
Yes! We carry nail clippers designed for small, medium, and large pets. Please check the product description for sizing recommendations.
🔄 Returns & Refunds
Q: What if my product arrives damaged or doesn’t work?
If your item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll send a replacement or issue a refund.
Q: Can I return or exchange a product if my pet doesn’t like it?
Yes, we accept returns within 30 days of delivery as long as the product is unused, in its original packaging, and in sellable condition. For more details, see our [Return Policy].
Q: How do I start a return?
Simply email Shopornavi@gmail.com with your order number and reason for return. We’ll guide you through the process.
💳 Payments & Security
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.
Q: Is my payment information safe?
Absolutely. Our store uses Shopify’s secure payment gateway and SSL encryption, ensuring your information is always protected.
📞 Customer Support
Q: How do I contact you if I need help?
You can reach us at Shopornavi@gmail.com or through our [Contact Us Page]. We aim to reply within 24 hours.
Q: What are your support hours?
Our team is available Monday to Saturday, 9 AM – 6 PM (EST).